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Cancellation Policy

Revocation right/Revocation instructions

(applicable to customers buying from Watchmaster ICP GmbH - customers buying from Watchmaster ICP UK Ltd. please refer to the respective terms and conditions here.)

Revocation instructions

You are entitled to revoke this contract within 14 days and without stating reasons. The revocation period is fourteen days from the day you, or a third party nominated by you, who is not the shipper, have/has taken possession of the goods.

To exercise your revocation right, you must notify

Watchmaster ICP GmbH
Charlottenstraße 60
10117 Berlin

Telephone: +44(0)2035100477 (EN), +49(0)3030806565 (DE)

Email: info@watchmaster.com

By way of an unequivocal notice (e.g. a letter sent by mail or email) of your decision to revoke this contract. You may use the attached revocation form, which is however not mandatory.

A notice sent prior to the expiry of the revocation period is deemed served on time.


Consequences of a revocation

If the customer revokes the contract, then Watchmaster must refund all payments received from the customer (except for the cost of the return shipment of goods) within fourteen days from the date on which the return goods have been received by Watchmaster. Watchmaster will use the same payment method for the refund as was used in the original transaction, unless otherwise agreed with the customer.


The customer will be charged the return shipping costs as detailed below:


Value of goods below 25.000 € Value of goods between 25.000 € and 50.000 € Value of goods above 50.000 €
Returns inside EU 80 € 200 € 500 €
Returns from outside EU 200 € 400 € 800 €

After Watchmaster has received the revocation notice, Watchmaster will arrange for the return of the goods. Due to the regularly high value of the goods, the return is recommended via the shipping method explicitly communicated by Watchmaster by e-mail. Watchmaster will provide the customer with a label for the return shipment for this purpose. The transport will then be carried out insured by a parcel service in the name and on behalf of Watchmaster. The customer bears the costs of the return shipment as well as any taxes and fees. The purchase amount can only be refunded after receipt of goods by Watchmaster.



Sample revocation form here.
(Please complete this form and return it to us if you would like to revoke the contract)


To
Watchmaster ICP GmbH
Charlottenstraße 60
10117 Berlin

Email: info@watchmaster.com

I/We(*) hereby revoke the purchase contract for the following goods:

Order date (*) / received on (*) Consumer name
Consumer address
Consumer signature (only for paper notices)
Date

(*) Cross out if not applicable



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