{"id":1539,"date":"2026-08-21T12:57:02","date_gmt":"2026-08-21T10:57:02","guid":{"rendered":"https:\/\/www.watchmaster.com\/security\/"},"modified":"2026-11-03T05:36:11","modified_gmt":"2026-11-03T04:36:11","slug":"quality","status":"publish","type":"page","link":"https:\/\/www.watchmaster.com\/en\/quality\/","title":{"rendered":"Quality"},"content":{"rendered":"

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\r\n CERTIFIED ORIGINALS <\/h1>\r\n \r\n
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100% VERIFIED PROVENANCE, AUTHENTICITY AND QUALITY<\/p>\n <\/div>\r\n \r\n

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Checking documents and provenance<\/h2>\n

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Checking reference and serial numbers<\/h3>\r\n \r\n
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We only offer watches that come with the brand\u2019s warranty papers or cards. This allows us to match the reference and the unique serial number of every watch against the details on the document(s) to ensure they are correct.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Checking the provenance<\/h3>\r\n \r\n
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Watchmaster checks the provenance of every watch by its unique serial number against databases of stolen, lost and fraud-related watches.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Tamper-proof watch passport<\/h3>\r\n \r\n
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We are an official partner of Watch Certificate\u2122, the digital watch passport based on blockchain\/NFT. It records important details and the service history. A secure system and a physical card ensure that the information is reliable and easy to verify. On request, when you buy a watch you also receive an individual Watch Certificate\u2122 card with a QR code that unlocks access to the digital passport stored on the blockchain.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Watchmaker inspection of authenticity and quality<\/h2>\n

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Authenticity check<\/h3>\r\n \r\n
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Every watch undergoes a careful inspection by our watchmakers. They examine the piece both visually and under the microscope. They check, to the best of their knowledge, that case, dial and movement match the manufacturer\u2019s typical quality standards.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Condition and function check<\/h3>\r\n \r\n
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The watchmakers examine the condition of every movement with the greatest care. For example, they make sure it is well lubricated and check the wear of movement parts, the time setting with precise alignment of the hands, the correct date change and functions such as the chronograph. In addition, the condition of the case, dial, hands, crystal, crown\/pushers, bracelet and clasp is checked.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Watchmaker\u2019s report<\/h3>\r\n \r\n
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For each watch, the watchmaker summarises the assessment in an inspection report. The daily rate deviation (seconds\/day) and the power reserve (hours) are also documented.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Returns and warranty<\/h2>\n

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10-day right of return<\/h3>\r\n \r\n
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If the watch is not as described or has a proven defect, you can return or exchange it with the accompanying items within 10 days. Watches can only be returned in the condition in which they were delivered. Please contact us before initiating a return.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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12-month product warranty<\/h3>\r\n \r\n
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If a mechanical defect occurs within 12 months of delivery, please contact us. Depending on the case, we will support you with a repair, a replacement or another solution.<\/p>\n

The warranty does not cover defects or damage resulting from:
\n\u2013 improper or incorrect use of the product (knocks, destruction, etc.), incorrect or careless handling
\n\u2013 intentional damage, incorrect operation, negligence or accident
\n\u2013 improper repair or modification of the watch by the customer or third parties
\n\u2013 loss, theft or fire
\n\u2013 water resistance and the consequences of moisture ingress<\/p>\n

If the manufacturer\u2019s international warranty is still valid, you can of course also visit an authorised dealer of the brand near you, who will be happy to help. Please remember to bring your warranty card so that your watch can be checked.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

Questions & Answers<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][vc_tta_accordion collapsible_all=”true” active_section=””][vc_tta_section title=”Watches \u2013 Are all watches sold checked for provenance, authenticity and quality?” tab_id=”1782803965661-6355a9e3-3cbf”][vc_row_inner][vc_column_inner][vc_column_text]Yes, we check the provenance as well as the authenticity and quality of every single watch.<\/p>\n

To check provenance, we work with Watch Certificate\u2122. Authenticity and quality \u2013 that is, the detailed condition, accuracy and full functionality \u2013 are checked and confirmed by qualified Swiss watchmakers.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Payment \u2013 Is my payment secure?” tab_id=”1782803965673-ea91c9a1-2c11″][vc_row_inner][vc_column_inner][vc_column_text]Yes. All payments are processed via secure, encrypted systems. We do not store any sensitive payment data.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Shipping \u2013 Are deliveries insured?” tab_id=”1782804038644-cb7c7f6c-6d31″][vc_row_inner][vc_column_inner][vc_column_text]Yes, all deliveries are insured at the purchase price.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Returns \u2013 Do I have a right of return, and for how long?” tab_id=”1789705998000-37600b67-a2ab”][vc_row_inner][vc_column_inner][vc_column_text]Yes, if the watch is not as described or has a proven defect, you can return or exchange it with the accompanying items within 10 days. Watches can only be returned in the condition in which they were delivered. Please contact us before initiating a return.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Warranty \u2013 Do I have a product warranty, and for how long?” tab_id=”1789706151699-e6048d6a-a14a”][vc_row_inner][vc_column_inner][vc_column_text]If a mechanical defect occurs within 12 months of delivery, please contact us. Depending on the case, we will support you with a repair, a replacement or another solution.<\/p>\n

The warranty does not cover defects or damage resulting from:<\/p>\n

\u2013 improper or incorrect use of the product (knocks, destruction, etc.), incorrect or careless handling<\/p>\n

\u2013 intentional damage, incorrect operation, negligence or accident<\/p>\n

\u2013 improper repair or modification of the watch by the customer or third parties<\/p>\n

\u2013 loss, theft or fire<\/p>\n

\u2013 water resistance and the consequences of moisture ingress<\/p>\n

If the manufacturer\u2019s international warranty is still valid, you can of course also visit an authorised dealer of the brand near you, who will be happy to help. Please remember to bring your warranty card so that your watch can be checked.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Selling \u2013 Can you guarantee that my watch will be sold on consignment?” tab_id=”1789706212327-50ed70f9-ded1″][vc_row_inner][vc_column_inner][vc_column_text]We cannot guarantee that we will sell your watch. However, as we look for buyers all over the world, the probability is very high.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Selling \u2013 Is my watch insured with you?” tab_id=”1789706283227-b4383225-bfe4″][vc_row_inner][vc_column_inner][vc_column_text]Your watch is insured from the moment it is collected from your home until it arrives safely with the buyer. In the meantime, your watch is kept in secure premises.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Selling \u2013 What risk do I take when I send you my watch?” tab_id=”1789706377592-de116dec-b3b4″][vc_row_inner][vc_column_inner][vc_column_text]You remain the legal owner of the watch until it is sold in accordance with the sales method applied. We take care of insured storage, insured shipping and the processing of the sale. Your watch is insured at all times. If no contract is concluded, we return it to you insured; you bear the cost of the return shipment.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Selling \u2013 Can my watch be offered below the agreed price in a sale on consignment?” tab_id=”1789706500206-034d6da5-ddb6″][vc_row_inner][vc_column_inner][vc_column_text]No, the price is applied as stated in the contract. We agreed on this price together, and we will only sell your watch below the minimum selling price at your express written request.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Selling \u2013 What happens if I no longer want to sell my watch?” tab_id=”1789706447427-73bd10b5-a2bd”][vc_row_inner][vc_column_inner][vc_column_text]You can reclaim your watch before the end of the sales period, provided it has not yet been sold. In this case, however, we must charge you the costs we have incurred for intake, valuation, provenance, authenticity and quality checks, preparation, listing and advertising, in the amount of our sales commission on the selling price. If you wait until the sales period of 365 days has expired, these costs do not apply.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row_content” el_class=”hero_section”][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=”inhalt” full_width=”stretch_row”][vc_row][vc_column width=”1\/2″][vc_column_text] Checking documents and provenance [\/vc_column_text][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”0px”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column width=”1\/2″][vc_column_text] Watchmaker inspection of authenticity and quality [\/vc_column_text][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”0px”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column width=”1\/2″][vc_column_text] Returns and warranty [\/vc_column_text][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”0px”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text] Questions & Answers [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][vc_tta_accordion collapsible_all=”true” active_section=””][vc_tta_section title=”Watches \u2013 Are all watches sold checked for provenance, authenticity and quality?”… Continue reading Quality<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1539","page","type-page","status-publish","hentry","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/pages\/1539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/comments?post=1539"}],"version-history":[{"count":14,"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/pages\/1539\/revisions"}],"predecessor-version":[{"id":3398,"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/pages\/1539\/revisions\/3398"}],"wp:attachment":[{"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/media?parent=1539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}