{"id":1541,"date":"2026-09-13T09:58:58","date_gmt":"2026-09-13T07:58:58","guid":{"rendered":"https:\/\/www.watchmaster.com\/faq\/"},"modified":"2026-11-01T13:58:00","modified_gmt":"2026-11-01T12:58:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.watchmaster.com\/en\/faq\/","title":{"rendered":"Questions & Answers"},"content":{"rendered":"

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\r\n QUESTIONS AND ANSWERS <\/h1>\r\n \r\n
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INFORMATION ON THE WATCHES, BUYING & SELLING, FINANCING, DELIVERIES, RETURNS & WARRANTY<\/p>\n <\/div>\r\n \r\n

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\r\n QUESTIONS AND ANSWERS <\/h1>\r\n \r\n
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INFORMATION ON THE WATCHES, BUYING & SELLING, DELIVERIES, RETURNS & WARRANTY<\/p>\n <\/div>\r\n \r\n

\r\n\r\n \r\n \r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n [\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

The watches<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][vc_tta_accordion collapsible_all=”true” active_section=””][vc_tta_section title=”Are all watches sold checked for provenance, authenticity and quality?” tab_id=”1782803965661-6355a9e3-3cbf79b7-d501″][vc_row_inner][vc_column_inner][vc_column_text]Yes, we check the provenance as well as the authenticity and quality of every single watch.<\/p>\n

To check provenance, we work with Watch Certificate\u2122. Authenticity and quality \u2013 that is, the detailed condition, accuracy and full functionality \u2013 are checked and confirmed by qualified Swiss watchmakers.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Are the watches polished?” tab_id=”1782803965673-ea91c9a1-2c1179b7-d501″][vc_row_inner][vc_column_inner][vc_column_text]Our mechanical watches are up to 50 years old and in perfect working order. It is likely that they have been polished at some point \u2013 be sceptical of anyone who claims otherwise.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Do the watches come with box and papers?” tab_id=”1782804038644-cb7c7f6c-6d3179b7-d501″][vc_row_inner][vc_column_inner][vc_column_text]Most watches on our website are full sets, i.e. they are sold with the brand\u2019s original papers\/card and box. Please check the individual offer for details.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Are the watches available?” tab_id=”1788437071398-6e493c6b-e06b”][vc_column_text]<\/p>\n

Yes. All watches listed on our website are for sale and are stored in secure facilities.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where are the watches located?” tab_id=”1789289778141-8ec61f72-2f6f”][vc_column_text]Depending on the item, watches may be located in Switzerland or with our partners abroad.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Payment<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][vc_tta_accordion collapsible_all=”true” active_section=””][vc_tta_section title=”How can I pay?” tab_id=”1789292889262-a9f94d1c-5d35″][vc_row_inner][vc_column_inner][vc_column_text el_class=”wm-nur-ch”]You can buy your dream watch by credit card and, up to an amount of CHF 15’000, with 0% financing. Please note that we do not accept cash payments.[\/vc_column_text][vc_column_text el_class=”wm-ausser-ch”]You can buy your dream watch by credit card. Please note that we do not accept cash payments.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Can I pay in my preferred currency?” tab_id=”1789292889291-07f7d7ef-4a26″][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

The purchase is made in CHF, but we can also issue the official invoice in EUR, USD or HKD \u2013 based on your preference.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Is my payment secure?” tab_id=”1789292889313-9b8629d6-bf83″][vc_row_inner][vc_column_inner][vc_column_text]Yes. All payments are processed via secure, encrypted systems. We do not store any sensitive payment data.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row el_class=”wm-nur-ch”][vc_column][vc_column_text]<\/p>\n

Financing<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” el_class=”wm-nur-ch”][vc_column][vc_tta_accordion collapsible_all=”true” active_section=””][vc_tta_section title=”Am I eligible for 0% financing?” tab_id=”1789298313333-e1f8415c-9bb4″][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

To qualify for 0% financing, you must meet the following criteria:<\/p>\n

– You are resident in Switzerland and have held a B or C permit for more than two years, or you have Swiss citizenship.<\/p>\n

– You are at least 20 years old.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”What steps do I need to take to buy a watch with 0% financing?” tab_id=”1789301065479-59dfd49b-4ac0″][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

1. Choose the term from the three options of 12 \/ 24 \/ 36 months with a 25% down payment.<\/p>\n

2. Enter your details and upload your identity document and a selfie.<\/p>\n

3. Sign the contract digitally.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”What information is required to apply for 0% financing?” tab_id=”1789298313371-14ccb3e4-3047″][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Our financing partner HeyLight will need an identity document (B or C permit or Swiss identity document) and a selfie from you for the identity check.<\/p>\n

You will also be asked to register a credit or debit card, unless you choose payment by QR-bill.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”How long does it take to process my financing application?” tab_id=”1789298313400-27bcf569-924b”][vc_row_inner][vc_column_inner][vc_column_text]Your identity and your credit application are checked in real time.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”My application for 0% financing has been approved \u2013 what happens now?” tab_id=”1789300167151-3d02ca49-0004″][vc_row_inner][vc_column_inner][vc_column_text]As soon as your contract has been signed digitally, the purchase is complete and the down payment of 25% of the purchase price is charged to you. Your order is processed immediately. Our team will inform you of the delivery time and then confirm the free shipping.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Can I repay my 0% financing early?” tab_id=”1789302125853-20a1afe4-6fe5″][vc_row_inner][vc_column_inner][vc_column_text]Yes, you can repay the outstanding balance in full at any time.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Why was my application for 0% financing rejected?” tab_id=”1789300521692-a23bc7a1-4bb7″][vc_row_inner][vc_column_inner][vc_column_text]HeyLight does not share the reasons for a rejection with us, for data-protection reasons. Please contact HeyLight directly.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Shipping<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][vc_tta_accordion collapsible_all=”true” active_section=””][vc_tta_section title=”How long is the delivery time?” tab_id=”1789287105768-77796740-9fb2″][vc_row_inner][vc_column_inner][vc_column_text]From receipt of payment and depending on availability (immediately \/ 30 days \/ 45 days), shipping usually takes only 2\u20137 working days, depending on the destination.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Do I have to pay import duties\/taxes?” tab_id=”1789287105794-fae4e57b-c1cd”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

The price shown in Switzerland includes Swiss VAT. For international orders, your country\u2019s import duties, local VAT, customs fees or other applicable taxes are your responsibility and may be collected on import by the carrier or the local customs authorities.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Does Watchmaster also deliver internationally?” tab_id=”1789287105815-a53fd260-b82d”][vc_row_inner][vc_column_inner][vc_column_text]Yes, we deliver worldwide with the exception of sanctioned countries.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Which courier do you use?” tab_id=”1789287105833-96b0a64e-d8f9″][vc_column_text]We mainly deliver with Swiss Post within Switzerland and with FedEx for international destinations.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are deliveries insured?” tab_id=”1789287105842-8eb4e41f-016f”][vc_row_inner][vc_column_inner][vc_column_text]Yes, all deliveries are insured at the purchase price.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Returns and warranty<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][vc_tta_accordion collapsible_all=”true” active_section=””][vc_tta_section title=”10-day right of return” tab_id=”1789294182254-479f0636-7909″][vc_row_inner][vc_column_inner][vc_column_text]If the watch is not as described or has a proven defect, you can return or exchange it with the accompanying items within 10 days. Watches can only be returned in the condition in which they were delivered. Please contact us before initiating a return.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”12-month product warranty” tab_id=”1789294182282-7ba15e7d-b75e”][vc_row_inner][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n

If a mechanical defect occurs within 12 months of delivery, please contact us. Depending on the case, we will support you with a repair, a replacement or another solution.<\/p>\n

The warranty does not cover defects or damage resulting from:<\/p>\n

\u2013 improper or incorrect use of the product (knocks, destruction, etc.), incorrect or careless handling<\/p>\n

\u2013 intentional damage, incorrect operation, negligence or accident<\/p>\n

\u2013 improper repair or modification of the watch by the customer or third parties<\/p>\n

\u2013 loss, theft or fire<\/p>\n

\u2013 water resistance and the consequences of moisture ingress<\/p>\n

If the manufacturer\u2019s international warranty is still valid, you can of course also visit an authorised dealer of the brand near you, who will be happy to help. Please remember to bring your warranty card so that your watch can be checked.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Selling<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][vc_tta_accordion collapsible_all=”true” active_section=””][vc_tta_section title=”Does Watchmaster buy watches of all brands and price ranges?” tab_id=”1789294182254-479f0636-7909″][vc_row_inner][vc_column_inner][vc_column_text]In principle, we do not exclude any brand. However, we need to see a realistic chance of selling the watch, and its market value should be at least CHF 3’000.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Does Watchmaster accept sellers from all over the world?” tab_id=”1789294182282-7ba15e7d-b75e”][vc_row_inner][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n

We currently accept sellers primarily from Switzerland and the Principality of Liechtenstein. Sellers from other countries are assessed on a case-by-case basis, as customs and import regulations have a major influence here. Under no circumstances can we buy watches from sellers resident in a sanctioned country. Please contact us and we will be happy to look at how we can help.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Can you guarantee that my watch will be sold on consignment?” tab_id=”1789323551332-539ec11b-3384″][vc_row_inner][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n

We cannot guarantee that we will sell your watch. However, as we look for buyers all over the world, the probability is very high.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Is my watch insured with you?” tab_id=”1789323729989-8263ea2c-5750″][vc_row_inner][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n

Your watch is insured from the moment it is collected from your home until it arrives safely with the buyer. In the meantime, your watch is kept in secure premises.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”What risk do I take when I send you my watch?” tab_id=”1789323840426-0ba25df1-fdab”][vc_row_inner][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n

You remain the legal owner of the watch until it is sold in accordance with the sales method applied. We take care of insured storage, insured shipping and the processing of the sale. Your watch is insured at all times. If no contract is concluded, we return it to you insured; you bear the cost of the return shipment.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”What does a service or refurbishment cost?” tab_id=”1789323973725-da3ae950-5fca”][vc_row_inner][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n

That depends on the condition of your watch. As a rule, we only propose measures that are technically necessary and make economic sense. Thanks to our servicing volume, we can offer favourable rates for service and repairs.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”When will I be paid with a direct purchase?” tab_id=”1789324171403-ea41f7cd-0312″][vc_row_inner][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n

With a direct purchase, we make the payment within 15 working days of the contract being signed.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Can my watch be offered below the agreed price in a sale on consignment?” tab_id=”1789324554182-c1d21ce2-6627″][vc_row_inner][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n

No, the price is applied as stated in the contract. We agreed on this price together, and we will only sell your watch below the minimum selling price at your express written request.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”What happens if I no longer want to sell my watch?” tab_id=”1789324880078-980fb1d1-a5fa”][vc_row_inner][vc_column_inner][vc_column_text css_animation=”none”]<\/p>\n

You can reclaim your watch before the end of the sales period, provided it has not yet been sold. In this case, however, we must charge you the costs we have incurred for intake, valuation, provenance, authenticity and quality checks, preparation, listing and advertising, in the amount of our sales commission on the selling price. If you wait until the sales period of 365 days has expired, these costs do not apply.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle” el_class=”color_teaser_row”][vc_column width=”1\/2″ el_class=”color_teaser__content animation_el”][vc_column_text]<\/p>\n

Would you like to sell your watch?<\/h2>\n

[\/vc_column_text][vc_column_text]Benefit from our Swiss expertise and a seamless process. Whether it\u2019s a single piece or an entire collection \u2013 we guarantee a certified, market-based valuation of your watch.[\/vc_column_text][vc_btn title=”Contact us” link=”url:https%3A%2F%2Fwww.watchmaster.com%2Fen%2Fsell%2F%23wm-ankauf|” el_class=”mail”][\/vc_column][vc_column width=”1\/2″ el_class=”color_teaser__image”][vc_single_image image=”22″ img_size=”full”][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row_content” el_class=”hero_section wm-nur-ch”][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row_content” el_class=”hero_section wm-ausser-ch”][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text] The watches [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][vc_tta_accordion collapsible_all=”true” active_section=””][vc_tta_section title=”Are all watches sold checked for provenance, authenticity and quality?” tab_id=”1782803965661-6355a9e3-3cbf79b7-d501″][vc_row_inner][vc_column_inner][vc_column_text]Yes, we check the provenance as well as the authenticity and quality of every single watch. To check provenance, we work with Watch Certificate\u2122. Authenticity and quality \u2013 that is, the… Continue reading Questions & Answers<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1541","page","type-page","status-publish","hentry","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/pages\/1541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/comments?post=1541"}],"version-history":[{"count":20,"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/pages\/1541\/revisions"}],"predecessor-version":[{"id":3318,"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/pages\/1541\/revisions\/3318"}],"wp:attachment":[{"href":"https:\/\/www.watchmaster.com\/en\/wp-json\/wp\/v2\/media?parent=1541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}