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With your watch purchase at Watchmaster, you are always on the safe side. We guarantee that every watch purchased by Watchmaster has been reviewed and verified for authenticy. We only sell watches that are 100% riginal.
Yes, you are entitled to a statutory warranty of 24 months on any watch purchased from Watchmaster.
In the event of a guarantee or warranty claim, Watchmaster will arrange for the necessary work to be carried out to restore functionality. Should defects occur that are covered by the respective manufacturer's warranty, repair and maintenance by the manufacturer are included.
In the event of a guarantee or warranty claim, we are your contact at all times and will help you with the next steps. To do so, please contact our customer service, who will guide you through the next steps, at the following telephone number: +35 (0)31 5822 101 or +44 (0)20 35100 477.
The security of our customers is our top priority. In particular, this also applies to the handling of personal data, which we never pass on to third parties. Your personal information such as address details, login and payment information is encrypted via SSL (Secure Socket Layer) so that it cannot be read by anyone else.
Every watch purchased from Watchmaster comes with the certificate of authenticity from our master workshop. The other items included in the delivery depend on the scope of the set as described on the product page of the watch.
If you have any questions about us and our products, registration, shipping policies or any other concerns, our customer service team will be happy to help.
Watchmaster Customer Service Phone: +35 (0)31 5822 101 or +44 (0)20 35100 477. Email: info@watchmaster.com
Please refer to the dedicated menu item for details on the conditions of an instalment payment.
In addition to prepayment and financing, we offer payment by credit card and Bitcoin.
Payment upon collection of the watch is possible in principle, provided that the watch has already been refurbished (1-3 days delivery time). Payment by credit card is available here.
Please note that payment on collection is currently not possible due to the pandemic situation.
We ship your watch insured by UPS Express. From the time the watch is made available by our master workshop and after it has been handed over to UPS, it usually takes 1-2 working days for the shipment to reach you. For shipments to countries outside the EU, longer delivery times are to be expected. We will inform you by e-mail when the shipment arrives and send you the shipment data for tracking purposes.
We pack the watch very carefully in a neutral box. It is not apparent from the outside what the value of the shipment is. However, please make sure that you are personally present at the time of delivery to receive the package.
It is of course possible to collect your luxury watch in our offices as soon as it has been provided by the workshop. Please inform us by e-mail or phone after placing your order that you would like to collect the watch in person. We will contact you as soon as the exact delivery date has been set and arrange a date for the personal handover with you.
Please note: Please remember to bring a valid identification document.
In addition, we ask you to strictly adhere to the currently applicable health and hygiene measures for your safety and ours.
Watchmaster does ship abroad, however we currently only accept bank transfers for international orders from outside the EU. If you are an international dealer and would like to buy or sell a watch, please call us on +35 (0)31 5822 101 or +44 (0)20 35100 477 and we will be happy to help.
Watchmaster offers completely free and duty-free delivery to all EU countries. However, if ordering to a non-EU country, you may incur additional import duty charges, which vary by country. Please check with our customer service team at +35 (0)31 5822 101 or +44 (0)20 35100 477 for the exact amount.
Please also note the possibly extended delivery time.
Right of withdrawal: If you are not satisfied with the delivered goods or do not wish to keep them for other reasons, you can withdraw your purchase at any time within a period of 14 days by contacting us in writing. We will then be happy to send you all the return documents so that you can send the watch back to us insured for its value. You will then be refunded your purchase amount after the inspection in our workshop.
Further details on the right of withdrawal can be found here
Hakuna GmbH
Albrecht-Dürer-Strasse 18
82008 Unterhaching
Germany
Element Insurance AG is the bearer of risk.
The option to purchase a warranty extension by Hakuna and the bearer of risk is limited to customers from Germany and watches with a purchase price of up to 15,000 Euros. Only watches that have been initially certified by Watchmaster and given a two-year Watchmaster warranty are eligible for insurance.
There are two types of insurances that can be selected for the purpose of insuring a watch. One is the repair warranty extension and the other is the insurance in case of theft or loss.
With regard to the repair warranty extension, Insurance coverage is provided in the event of immediate loss of functionality ( a defect) due to physical damage or destruction of the insured item caused by:
Terms of one, two or three years can be selected as an extension to the Watchmaster warranty. The extended warranty period comes into effect after the two-year Watchmaster warranty has expired. A watch can therefore be covered by a warranty of up to five years.
During the ordering process, you have the option of selecting a warranty extension by Hakuna at the checkout. After your order has been successfully completed, you will receive information from Hakuna sent in a separate email confirming the receipt of the order for the purchase of a warranty extension. Once your ordered items have been successfully delivered, Hakuna will send you an insurance certificate and payment details. From receipt of the insurance certificate, you have 14 days to complete payment for the warranty extension. Upon completion of payment, Hakuna will inform you of the receipt of payment and the insurance cover will be fully activated. If you do not complete the payment within 14 days, Hakuna will cancel your order and the insurance certificate will be invalid.
In case you return your purchased watch, Watchmaster will inform Hakuna. The warranty extension will subsequently be cancelled and you will receive a confirmation by email. It is not necessary for you to contact Hakuna independently for this purpose.
If you decide to keep the watch and only wish to cancel the warranty extension, please send an email to widerruf@hellohakuna.com. If you have already made the payment to Hakuna at this point, you will be reimbursed the full amount to your chosen means of payment.
To get an initial value, simply fill out our form. Here you only need to indicate which model it is, whether box and papers are present, and the general condition of your watch. After submitting the form, this data will be made available to our Watchmaster experts. They will use your information to determine an initial value for the watch.
We need a photo of your watch to be able to give you as accurate an estimate as possible. The reference number alone cannot tell us the individual details (e.g. the colour of the dial). For this reason, we need a photo to best determine the exact model and characteristics of your watch.
To sell a watch, please complete the sale form in full. Once submitted, your enquiry will be sent to our team of experts. They will review the information and let you know if we would like to purchase the watch and at what price (subject to a final inspection). If a trade agreement is reached with Watchmaster, the watch will be transported to us insured for its value. Upon receipt, the watch will be examined by our experts in the original. Following this standardised procedure, we will inform you whether we wish to buy the watch and at what price. To sell your watch, you only have to accept our offer. At this moment, we directly trigger a payment to you. This completes the sales process for you.
You can sell luxury watches of all kinds with us. We don't specialise exclusively in one brand or particular models - quite the opposite: we pride ourselves on being able to offer our customers an extensive and varied range. Simply make an enquiry and we will let you know if a sale is possible and, if so, at what price (subject to final inspection of the watch). However, Watchmaster reserves the right to refuse certain brands.
Once you have sent us your request, your watch's details will be sent directly to our team of experts. They will review the information provided and provide you with an initial price for which we would purchase the watch.
After we have received the watch, you will receive an offer within 24 hours at what price we will buy your watch. We will contact you by phone or e-mail.
After inspection by one of our certified watchmakers, the offer will either be confirmed or amended to reflect the condition. If you decide to sell, you need do nothing more than accept the offer. At that moment, payment will be triggered directly to you.
If you sell directly to Watchmaster, we will transfer the money to you immediately after you have accepted the offer.
At Watchmaster you benefit from numerous advantages, because you get everything from one source: With us you get an immediate value assessment, we take care of a final price for your watch - and all that free of charge. We calculate the purchase prices of the watches fairly and in line with the market, as we have access to a large number of comparative offers and the entire valuation process is standardised - a service that you will not find elsewhere. All you have to do is provide us with the watch - it couldn't be more convenient!
You will receive a response to your enquiry within 24 hours - either by email or telephone. If we need further information, we will get back to you. If you subsequently decide to send in your watch, we will give you feedback within 24 hours of receipt to let you know the final price.
Your enquiry will be handled exclusively by our experts. These are qualified watchmakers and our trained service team. They all bring with them many years of experience in watchmaking and work according to standardised processes in order to process your enquiry professionally and always offer you a price in line with the market.
To receive a final price, all you have to do is send us your watch. Our experts will then determine the price based on the quality, condition, presence of box and papers and the current market situation. We use a standardised procedure to ensure that all watches are judged according to the same criteria and that fakes are detected immediately. In this way, we ensure that no arbitrary appraisals occur, but that a standard market value is determined.
No specific documents are required, however, all documents can add value to your watch! Therefore, please add all documents you can provide (purchase contract, warranty card, invoices for inspections or repairs) in order to increase the value to its maximum. The submission of the original box helps to increase the value of your watch as well.
As soon as we receive your watch, the receipt is registered in our system and you will be informed immediately. The watch is then first inspected and checked externally. This is followed by a detailed inspection, which is only carried out by a certified watchmaker. These watchmakers are authorised by the manufacturers to examine watches of the respective type. In this way, we ensure that no damage occurs. After this process has been completed, we will inform you of our offer by telephone or e-mail. Now you can decide whether you want to accept this offer or wish to have your watch returned.
All watches are tested only by certified watchmakers. These watchmakers are authorised by the manufacturers to examine watches of the respective type.
As soon as your watch arrives, its receipt is registered in our system and you will be informed immediately. The opening of the consignment is monitored so that the contents of the package can be properly documented. In addition, all components of the consignment are recorded in our system. The watch is then first inspected and checked externally. This is followed by a detailed inspection, which is only carried out by certified watchmakers. These watchmakers are authorised by the manufacturers to examine watches of the respective type. In this way, we ensure that no damage occurs.
By sending the watch to Watchmaster you accept the general terms and conditions. However, the contract is only concluded when both parties have reached a mutual agreement. This takes place on your part with the signing of the commission contract and on Watchmaster's part with the activation of your watch for sale, whereby Watchmaster can only activate your watch for sale if a signed commission contract is available.
If you decide against our offer, the watch will be returned to your address. In this case, Watchmaster may charge for the cost of insured return shipping and inspection of the watch, according to industry practice.
If you have only completed the sale form and received an initial valuation from us, you do not need to do anything further. If the watch has already been returned and inspected, Watchmaster reserves the right to charge you for the cost of the insured return and inspection of the watch.
If you have decided to sell by accepting our final offer, you are bound by that decision. Watchmaster cannot cancel any sales contracts.
Finance up to £15000 for up to 48 months at 9.9% APR Representative. A minimum of 10% downpayment is required. Based in Cardiff, V12 Retail Finance has been specializing in online finance for the past 10 years, through their long-term dedicated funding lines.
TARGOBANK AG & Co. KGaA, Kasernenstraße 10, 40213 Düsseldorf (hereinafter "TARGOBANK"). TARGOBANK has been part of the French Crédit Mutuel banking group since 2008. In cooperation with our partner, we offer you favourable financing options as well as good and uncomplicated service.
TARGOBANK is a retail bank with many years of experience in the financing business.
ome wishes just cannot wait. Because of that we offer with our financing partner the TARGOBANK a financing solution starting from € 99 at an affordable interest rate without having to make an initial deposit.
The basic requirement for approval of online financing is a positive credit check by TARGOBANK. In addition, the following requirements must be met:
If you have any questions regarding your financing, you can call TARGOBANK any time. You can reach the TARGOBANK team under this number: 0 180 3 / 99 44 009 (0,09 EUR/min by land line of the DTAG, max. 0.42 EUR/min from within German cell phone network). Next to financing the TARGOBANK also offers an extensive product and service portfolio. Your can find more information on www.targobank.de.
Details about the terms of your right to cancel within 14 days you can find in your financing contract.
Ratenkauf by easyCredit
TeamBank AG Nürnberg
Beuthener Str. 25
90471 Nürnberg
CreditPlus Bank AG
Augustenstrasse 7
70178 Stuttgart
Germany
The suspension of an instalment is generally possible for a processing fee.
Enter your voucher code at the checkout on the confirmation page.
