QUESTIONS AND ANSWERS

Yes, we check the provenance as well as the authenticity and quality of every single watch.

To check provenance, we work with Watch Certificate™. Authenticity and quality – that is, the detailed condition, accuracy and full functionality – are checked and confirmed by qualified Swiss watchmakers.

Our mechanical watches are up to 50 years old and in perfect working order. It is likely that they have been polished at some point – be sceptical of anyone who claims otherwise.

Most watches on our website are full sets, i.e. they are sold with the brand’s original papers/card and box. Please check the individual offer for details.

The purchase is made in CHF, but we can also issue the official invoice in EUR, USD or HKD – based on your preference.

Yes. All payments are processed via secure, encrypted systems. We do not store any sensitive payment data.

From receipt of payment and depending on availability (immediately / 30 days / 45 days), shipping usually takes only 2–7 working days, depending on the destination.

The price shown in Switzerland includes Swiss VAT. For international orders, your country’s import duties, local VAT, customs fees or other applicable taxes are your responsibility and may be collected on import by the carrier or the local customs authorities.

Yes, we deliver worldwide with the exception of sanctioned countries.

Yes, all deliveries are insured at the purchase price.

If the watch is not as described or has a proven defect, you can return or exchange it with the accompanying items within 10 days. Watches can only be returned in the condition in which they were delivered. Please contact us before initiating a return.

If a mechanical defect occurs within 12 months of delivery, please contact us. Depending on the case, we will support you with a repair, a replacement or another solution.

The warranty does not cover defects or damage resulting from:

– improper or incorrect use of the product (knocks, destruction, etc.), incorrect or careless handling

– intentional damage, incorrect operation, negligence or accident

– improper repair or modification of the watch by the customer or third parties

– loss, theft or fire

– water resistance and the consequences of moisture ingress

If the manufacturer’s international warranty is still valid, you can of course also visit an authorised dealer of the brand near you, who will be happy to help. Please remember to bring your warranty card so that your watch can be checked.

In principle, we do not exclude any brand. However, we need to see a realistic chance of selling the watch, and its market value should be at least CHF 3’000.

We currently accept sellers primarily from Switzerland and the Principality of Liechtenstein. Sellers from other countries are assessed on a case-by-case basis, as customs and import regulations have a major influence here. Under no circumstances can we buy watches from sellers resident in a sanctioned country. Please contact us and we will be happy to look at how we can help.

We cannot guarantee that we will sell your watch. However, as we look for buyers all over the world, the probability is very high.

Your watch is insured from the moment it is collected from your home until it arrives safely with the buyer. In the meantime, your watch is kept in secure premises.

You remain the legal owner of the watch until it is sold in accordance with the sales method applied. We take care of insured storage, insured shipping and the processing of the sale. Your watch is insured at all times. If no contract is concluded, we return it to you insured; you bear the cost of the return shipment.

That depends on the condition of your watch. As a rule, we only propose measures that are technically necessary and make economic sense. Thanks to our servicing volume, we can offer favourable rates for service and repairs.

With a direct purchase, we make the payment within 15 working days of the contract being signed.

No, the price is applied as stated in the contract. We agreed on this price together, and we will only sell your watch below the minimum selling price at your express written request.

You can reclaim your watch before the end of the sales period, provided it has not yet been sold. In this case, however, we must charge you the costs we have incurred for intake, valuation, provenance, authenticity and quality checks, preparation, listing and advertising, in the amount of our sales commission on the selling price. If you wait until the sales period of 365 days has expired, these costs do not apply.