CERTIFIED ORIGINALS
100% VERIFIED PROVENANCE, AUTHENTICITY AND QUALITY
Checking documents and provenance
Checking reference and serial numbers
We only offer watches that come with the brand’s warranty papers or cards. This allows us to match the reference and the unique serial number of every watch against the details on the document(s) to ensure they are correct.
Checking the provenance
Watchmaster checks the provenance of every watch by its unique serial number against databases of stolen, lost and fraud-related watches.
Tamper-proof watch passport
We are an official partner of Watch Certificate™, the digital watch passport based on blockchain/NFT. It records important details and the service history. A secure system and a physical card ensure that the information is reliable and easy to verify. On request, when you buy a watch you also receive an individual Watch Certificate™ card with a QR code that unlocks access to the digital passport stored on the blockchain.
Watchmaker inspection of authenticity and quality
Authenticity check
Every watch undergoes a careful inspection by our watchmakers. They examine the piece both visually and under the microscope. They check, to the best of their knowledge, that case, dial and movement match the manufacturer’s typical quality standards.
Condition and function check
The watchmakers examine the condition of every movement with the greatest care. For example, they make sure it is well lubricated and check the wear of movement parts, the time setting with precise alignment of the hands, the correct date change and functions such as the chronograph. In addition, the condition of the case, dial, hands, crystal, crown/pushers, bracelet and clasp is checked.
Watchmaker’s report
For each watch, the watchmaker summarises the assessment in an inspection report. The daily rate deviation (seconds/day) and the power reserve (hours) are also documented.
Returns and warranty
10-day right of return
If the watch is not as described or has a proven defect, you can return or exchange it with the accompanying items within 10 days. Watches can only be returned in the condition in which they were delivered. Please contact us before initiating a return.
12-month product warranty
If a mechanical defect occurs within 12 months of delivery, please contact us. Depending on the case, we will support you with a repair, a replacement or another solution.
The warranty does not cover defects or damage resulting from:
– improper or incorrect use of the product (knocks, destruction, etc.), incorrect or careless handling
– intentional damage, incorrect operation, negligence or accident
– improper repair or modification of the watch by the customer or third parties
– loss, theft or fire
– water resistance and the consequences of moisture ingress
If the manufacturer’s international warranty is still valid, you can of course also visit an authorised dealer of the brand near you, who will be happy to help. Please remember to bring your warranty card so that your watch can be checked.
Questions & Answers
Yes, we check the provenance as well as the authenticity and quality of every single watch.
To check provenance, we work with Watch Certificate™. Authenticity and quality – that is, the detailed condition, accuracy and full functionality – are checked and confirmed by qualified Swiss watchmakers.
Yes. All payments are processed via secure, encrypted systems. We do not store any sensitive payment data.
Yes, all deliveries are insured at the purchase price.
Yes, if the watch is not as described or has a proven defect, you can return or exchange it with the accompanying items within 10 days. Watches can only be returned in the condition in which they were delivered. Please contact us before initiating a return.
If a mechanical defect occurs within 12 months of delivery, please contact us. Depending on the case, we will support you with a repair, a replacement or another solution.
The warranty does not cover defects or damage resulting from:
– improper or incorrect use of the product (knocks, destruction, etc.), incorrect or careless handling
– intentional damage, incorrect operation, negligence or accident
– improper repair or modification of the watch by the customer or third parties
– loss, theft or fire
– water resistance and the consequences of moisture ingress
If the manufacturer’s international warranty is still valid, you can of course also visit an authorised dealer of the brand near you, who will be happy to help. Please remember to bring your warranty card so that your watch can be checked.
We cannot guarantee that we will sell your watch. However, as we look for buyers all over the world, the probability is very high.
Your watch is insured from the moment it is collected from your home until it arrives safely with the buyer. In the meantime, your watch is kept in secure premises.
You remain the legal owner of the watch until it is sold in accordance with the sales method applied. We take care of insured storage, insured shipping and the processing of the sale. Your watch is insured at all times. If no contract is concluded, we return it to you insured; you bear the cost of the return shipment.
No, the price is applied as stated in the contract. We agreed on this price together, and we will only sell your watch below the minimum selling price at your express written request.
You can reclaim your watch before the end of the sales period, provided it has not yet been sold. In this case, however, we must charge you the costs we have incurred for intake, valuation, provenance, authenticity and quality checks, preparation, listing and advertising, in the amount of our sales commission on the selling price. If you wait until the sales period of 365 days has expired, these costs do not apply.